• Shipping
• •
• Payments
• •
• Contact Us
• •
• Return Policy
• •
• Privacy Policy
• •
• Your Account

Shipping

Bulk Cloth Diaper offers a flat rate of $5 for shipment of orders to the contiguous United States (Alaska and Hawaii not included). All orders are shipped via United States Postal Service. To be able to offer reasonable prices we often use "recycled" shipping products.

Insurance
If you would like your order shipped insured mail we recommend purchasing Package Insurance. If you purchase insurance we do guarantee delivery and a replacement package will be sent out after 30 days of original ship date. If you do not purchase insurance we cannot be responsible for packages once they leave our warehouse so we strongly encourage the purchase of insurance. We ship ALL PACKAGES with delivery confirmation or with a tracking number. If the package is scanned as "delivered", the package is not replaceable. Please be sure to use a delivery address that has a secure location where the carrier can leave your package.

Alaska and Hawaii Shipping
Due to the significantly higher postage rates to ship to Alaska and Hawaii we do charge exact shipping on those orders. All orders will be shipped US Priority Mail. Orders will be charged an additional charge if necessary if the shopping cart does not calculate the exact shipping costs.

International shipping
At the current time we can only ship within the United States.

Cancelling an order
Unfortunately once an order has been submitted it cannot be cancelled. If you do need to make a return please let us know and we can certainly accomodate you. Thank you for your understanding.

Order Processing
We usually process orders and ship them out within 2-3 business days. (Business days are M-F and do not include weekends or holidays.) Please note that during the summer months (June, July and August) orders placed Wednesday thru Sunday will most likely ship on the following Monday.

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Payments

We accept Visa, MasterCard, American Express and Discover credit cards as well as payments made through PayPal.

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Contact Us

If you have questions about our products, wondering about the status of an order, have a suggestion, praise, or concern, the best way to contact us is through our email contact form or by emailing us at bulkclothdiaper@diapershops.com. If you are inquiring about an order please reference the order # in the your message.

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Return Policy

Please review our return policies and instructions in its entirety to ensure a smooth and easy return process.

Instructions For All Returns

1. Return requests must be made within 30 days of original purchase/invoice date.
2. Only new, unused, unwashed items in their original condition may be. Original condition means free of any odor, smoke, perfume, lint, pet hair, etc. Items must include all original tags and packaging (if applicable).
3. You must complete a Return Merchandise Authorization form online for all returns.
   
   Please wait for your Return Merchandise Authorization (RMA) request to be approved before shipping your return to us. You will receive an email notification when your request has been approved including your RMA number and return instructions.
4. After obtaining your RMA number, please send your package, along with a copy of your original receipt, to:
   
   DiaperShops.com (Returns Dept.)
   RMA # ________________
   PO Box 369
   South Paris, ME 04281
   
   Return shipping costs are the sole responsibility of the buyer. We highly recommend purchasing package insurance or using Delivery Confirmation to ensure your package is traceable. Bulk Cloth Diaper is not responsible for returned items we do not receive.
5. When your package is received you will receive an email indicating your package has been “received.” Returns are processed once a week. When your return is processed, you will receive an email indicating your return is “complete.”
6. If you opted for a refund, you will receive a credit to your original form of payment. If you opted for store credit, a store credit code will be emailed to you.
   
   Please note: If your order was shipped with free shipping, the original shipping costs will be deducted from all returns processed for a refund (if the entire order was returned). Partial returns, or returns for store credit will not incur a deduction for the original shipping costs.

Exceptions

Final Sale or Clearance Items. These items cannot be returned/exchanged. No exceptions!

Defective Merchandise. While every effort has been made to provide you with top quality merchandise, if you believe you have defective merchandise, you must contact the manufacturer directly. Please contact us for the manufacturer’s contact details. Unfortunately we cannot accept returns on defective merchandise.

Package Deals. If you purchased a package deal and return only a portion of it, we calculate the items you kept as if you had purchased them individually at regular retail value from our website. If you purchase a package deal that included a free bonus item(s), you will need to return the free items (still in their new/unused condition) along with your return. If the free item has been used, or you decide you would like to keep the item, then the cost of the item will be deducted from your return.

Refused Packages. Refusing a package is not a viable return method. Any packages sent back to us as refused are subject to a 25% restocking fee. If you need to make a return please follow our return procedure listed above.

Gift Returns. If you received a gift purchased from Bulk Cloth Diaper, you may return the item for store credit within 30 days of the purchase date (all return policies apply). We will need the original invoice number in order to process your return request. If you do not have the invoice number please contact us with the name of the purchaser and we will be able to look up the information for you. Once we receive and process your return we will set up a store credit gift certificate and email you the code. You may use your store credit to purchase anything from our store that is currently in stock. The store credit gift certificate is valid for six months from the
issuing date.

Exchanges. We do not offer exchanges (only credited returns and store credit for gifts). Our inventory is constantly changing and unfortunately we may not have a particular item/color/size in stock when a return is received. Therefore we only issue store credit so you may purchase from our available inventory and ensure you receive your new items in a quick and timely manner.

Any questions? Please contact us at any time! Thank you for shopping at Bulk Cloth Diaper.